Bring your experience to AAA Washington! This is an exciting opportunity to be a part of one of the largest leisure-travel agencies in the United States. 

Successful candidates will have a minimum of 3 years’ experience in customer service, retail, or travel industry, minimum of 2 years’ experience in management/leadership role.

In this in-person role, you’ll be:

• •Oversee store opening and closing procedures, assisting team members as needed.
  • Assists with store appearance and merchandise displays.
  • Conducts and tracks new hire training and ongoing training staff members.
  • Assist in weekly store huddles and lead team meetings in store managers’ absence.
  • Responsible for store staff scheduling, managing timecards/OT, assignment workflow, and retail floor coverage.
  • Supports local community engagement.
  • Responsible for ensuring an excellent customer experience and resolving escalated customer issues.
  • Implement sales strategy within the store to meet and exceed goals.
  • Provide troubleshooting resolutions for travel accounting issues.
  • Assist in annual budget planning with Store Manager.
  • Responsible for monthly inventory reconciliations and reporting, insurance license renewals, and supply orders.
  • Provide feedback to store manager regarding store staff coaching and recognition opportunities.
  • Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
  • Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.
• MINIMUM QUALIFICATIONS:
  • High school diploma or GED
  • 3 years’ experience in customer service, sales, or travel industry
  • 2 year leading and mentoring employees

The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy, and traffic safety for nearly 120 years. AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington.

Benefits provided include:

• Health insurance (medical, vision, prescription drug, and dental)
• Up to 22 days of Paid Time Off in the first year for vacation or sick leave
• Eleven paid holidays, including MLK and Juneteenth
• 401(k) with Employer Match
• Life and LTD insurance
• Flexible Spending Accounts
• Travel, Insurance, and Membership Discounts
• 4 hours Volunteer Time Off every year
• Free Premier RV AAA Washington membership

Target hiring salary range is $24.81 to $34.71 and offer rate is based on candidate experience. This position is eligible for a Travel Sales Leadership incentive.

RANKED AS ONE OF WASHINGTON’S 2023 BEST PLACES TO WORK by Puget Sound Business Journal

AAA Washington is committed to hiring and retaining a diverse and inclusive staff.

We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas.

We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area.

AAA Washington is a drug-free workplace.

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